Terms

Terms of service

Last updated November 14, 2026.

Who we are

Captain Roam is a trade name of DIBC LLC, an Ohio limited liability company ("we", "us"). captainroam.com and Captain Roam's guides and guidebooks are provided by DIBC LLC. Contact: [email protected].

These Terms, our Privacy policy and our Refund & cancellation policy are the agreement between you and us when you order. By paying or approving a quote, you agree to them. Please read them; they're short.

We currently accept orders from customers in the United States only.

Who can order

You must be at least 18 to order. If you order for a group or family, you confirm you're allowed to share their details with us for their guide.

What we do, and what we don't

We make travel guides: custom trip guides for your dates, Full Field Guides for a destination, and published guidebooks. We are not a travel agent. We do not book, sell or resell travel. You book and pay travel providers (airlines, hotels, tours, restaurants and so on) directly, under their own terms. We don't take commissions on, guarantee, or control any provider we mention, and mentioning a place isn't an endorsement of it. Your guide isn't legal, immigration, medical or safety advice; for visas, entry rules, health and safety, check official government sources.

How ordering works

  • You send your request through the order form, which opens an email to us with your answers. Sending the form does not create a charge.
  • The Captain replies within 1 business day with your quote and a payment link. Quotes are valid for 7 days.
  • PDF only: you pay the guide price through the payment link, and the 5-business-day turnaround starts when you pay.
  • Printed book or Both: you get an estimated quote for the full total: the guide price, plus the estimated print fee from our printer at cost, plus shipping to your address. Nothing is charged until you approve it, and the 5-business-day turnaround starts once you do. If the final page count changes the print fee, you see the new total before we print. Printed books ship after your guide is approved; shipping time is separate from the turnaround. Your quote includes an estimated ship date. If we can't meet it, we'll tell you and give you the choice to wait or cancel for a refund (see the Refund & cancellation policy). We currently ship printed books within the United States only.
  • Prices are shown on the Pricing page. Weekend is $49, Week is $89, Long or Multi-City is $149, and a Full Field Guide is $49 flat. Rush (48 hours, +$35) is offered for Weekend and Week trip guides only, and covers the guide only, not printing or shipping. Rush is not offered for Long or Multi-City guides or Full Field Guides. Prices are in US dollars. They don't include any sales tax we're required to collect (shown at checkout if it applies).
  • If we don't think we can do your destination well, we tell you within 1 business day and refund you in full.
  • "Business days" means Monday to Friday, excluding US federal holidays, on US Eastern Time.

Payments

You pay through the payment link or invoice we email you. Payments are processed by Stripe. Sending the order form does not create a charge. If something looks wrong with a charge, please email us first; we can usually sort it out quickly. This doesn't limit your right to dispute a charge with your card issuer or bank.

Revisions

Each guide includes one round of revisions: changes to the guide you received, sent within 14 days of delivery, back to you in 2 business days. A new destination or new dates is a new guide.

Refunds and cancellations

The full rules are in our Refund & cancellation policy. In short:

  • You can walk away at any time before you pay (PDF only) or approve your quote (printed book or Both).
  • If you cancel after you pay or approve your quote, but before we start work, we refund you in full.
  • If you cancel after work has started but before we deliver your guide, we keep a fair share for the work done (never more than 50% of the guide price) and refund the rest, plus any print fee and shipping not yet spent. The $35 rush fee is always refunded if you cancel.
  • Once your guide is delivered, we fix it with your included revision rather than a refund, unless the guide is substantially wrong (then you choose a remake or a full refund).
  • If a printed book arrives damaged or defective, or is lost in transit, we reprint it or refund the print fee and shipping.
  • If we miss a 48-hour rush, we refund the $35 rush fee.
  • Your legal rights as a consumer still apply.

How we use AI

We use research and writing tools, including AI, to work quickly. A person, the Captain, checks every guide before it goes out.

Accuracy

We check events, hours, prices and rules against the sources listed in your guide, as of the date we check them. Things change after that: always confirm times, prices, availability and entry rules with the provider or official source before you rely on them. Items not yet announced are marked TBA. Travel rules and news pages on this site are plain-language summaries for general information, not legal advice. Links to other websites are for convenience; we don't control them. Use your own judgment about safety, weather, health and accessibility, and follow local laws and official advice.

Our promise, and its limits

We promise to research and write your guide with reasonable care and skill, and to deliver what you ordered. Beyond that, and to the extent the law allows, guides are provided "as is," and we don't make other promises, including implied warranties of merchantability or fitness for a particular purpose.

To the extent the law allows: (a) we're not responsible for losses caused by things outside our control, or by changes after we checked a fact, such as a closed venue, a changed schedule, a missed flight or a non-refundable booking; (b) we're not responsible for indirect or consequential losses; and (c) our total responsibility for any claim about a guide is limited to the amount you paid us for that guide.

Nothing in these Terms limits our responsibility for fraud, wilful misconduct or gross negligence, for death or personal injury caused by our negligence, or for anything else the law doesn't allow us to limit.

Things outside our control

If something outside our reasonable control (for example a printer, carrier, internet or payment outage, severe weather or illness) delays your order, we'll tell you as soon as we can and give you a new date. If the delay is long, you can cancel for a refund under our Refund & cancellation policy.

Your guide and our content

Your guide is for your personal, non-commercial use. Please don't resell or republish it. The text, design, the Captain Roam name and badge, and the guidebooks are owned by DIBC LLC or used with permission; photos are credited to their owners and used under their licenses. A Full Field Guide covers a destination, not your trip: once finished, it joins the Captain Roam guidebook library. Your personal details and trip plans never go into the library version. You keep ownership of what you send us; you let us use it only to make and support your guide.

Your answers

We use your answers only to make and support your guide. See our Privacy policy.

Disputes and governing law

If you have a problem, please email us first and give us a chance to fix it; most things can be sorted out quickly. These Terms are governed by the laws of the State of Ohio, USA. Any court case will be brought in the courts of Ohio, but you can always use a small-claims court that has jurisdiction. This choice of law doesn't take away any rights you have under applicable law.

Changes and the fine print

We may update these Terms. The version on the site when you pay or approve your quote applies to your order. If any part of these Terms can't be enforced, the rest still applies. These Terms, the Privacy policy, the Refund & cancellation policy and your quote are the whole agreement for your order.

Questions

Email [email protected]. Everything happens in writing, by email.