Privacy policy

Captain Roam is a trade name of DIBC LLC, an Ohio limited liability company. This policy explains what we collect and how we use it. Contact: [email protected]. DIBC LLC is responsible for your information.

What we collect

• What you send us: the answers in your order email (for example your name, email, destination, dates, who is traveling, interests and any needs you tell us about), plus a shipping address if you order a printed book.
• Emails you exchange with us.
• Payment details are collected by Stripe when you pay. We don't see or store your full card number. We may receive your name, email, billing country and the amount paid, so we can match the payment to your order and issue a refund if one is due.

Sensitive details are optional. If you tell us about health, mobility, accessibility, dietary or religious needs, we use them only to tailor your guide, and only with your OK (the order form asks). You never have to share them.

The order form runs in your browser and does not send anything to our servers. Your answers reach us only when you send the email your email app opens, or paste them into an email yourself.

How we use it

Only to make, deliver and support your guide, to send your quote and payment link, to process payment and any refund, to keep the business and tax records the law requires, to prevent fraud and handle payment disputes, and to answer you. We never sell your information or share it for targeted advertising. We'll only send you marketing emails (like news or offers) if you ask for them, and every one will have an unsubscribe link.

Who else sees it

• Our email provider, Google (Gmail), which stores our email.
• Stripe, which processes your payment and any refund. Stripe's use of your information is described in Stripe's privacy policy.
• For printed books: our printer and the shipping carrier receive your name and shipping address so they can print and deliver your book. Our printer may use print and shipping partners in other countries to deliver to you.
• AI and research tools we use to help write guides. We share only what's needed, and we use settings that stop these tools from training their models on your information.
• Anyone the law requires us to share it with.

The guidebook library

A Full Field Guide joins the Captain Roam guidebook library once finished. Your personal details and trip plans never go into the library version.

Cookies and tracking

This site uses no analytics, advertising trackers or cookies of its own. Stripe's payment page may use cookies or similar tools as described in Stripe's privacy policy.

How long we keep it

We keep order and payment records for up to 7 years, for tax and accounting. We keep other emails for 2 years after your last order, then delete them. We delete health and accessibility details 90 days after we deliver your guide. Ask us to delete your information at [email protected] and we will, unless we have to keep it by law.

Keeping it safe

We use reputable providers, strong passwords and two-step sign-in on our accounts. No system is perfectly secure, but if a breach affects you, we'll tell you as the law requires.

Children

Our site and guides are for adults; you must be 18 to order. We don't knowingly collect information from children under 13. If you're planning a family trip, any details about your children (like their ages) come from you as their parent or guardian, and we use them only for your guide.

Your choices

You can ask what we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. We'll reply within 30 days. We offer these choices to everyone, wherever you live.

Changes

If we change this policy, we'll update the date at the top. If a change is significant, we'll tell customers with open orders by email.